If you are not at your delivery premises to accept your parcel it may have been taken to a collection point or waiting further instruction for re-delivery. This information will be noted in your tracking link.

Should your parcel be returned to us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you. If we do not hear back from you within 12 months of your parcel being returned to us, your parcel will be destroyed.

If you choose authority to leave at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.

If you have any questions or concerns about the whereabouts of your parcel please email us at Taleah@savvyhairartistry.com