Refund Policy for Hair Extensions
At Savvy Hair Artistry, we are committed to ensuring your complete satisfaction with every purchase. However, due to the unique nature of hair extensions, our refund policy is structured to uphold strict hygiene and quality standards. Please take a moment to review the following terms:
1. Eligibility for Refunds or Exchanges
Unused and Unopened Products: Hair extensions must be returned in their original, unopened packaging and in the same condition as when you received them. Products that have been opened, worn, or used cannot be returned or refunded due to hygiene concerns.
Defective Items: If you suspect your hair extensions are defective or damaged, please notify us within 7 days of receiving the product. We may require photos and a detailed description of the issue to assess your claim.
2. Return Process
Contact us at savvyhairartistryashgrove@gmail.com within 7 days of delivery to request a return or exchange.
All returns must be authorized by our team before sending the product back. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the product is confirmed to be defective or incorrect.
3. Inspection and Refund Approval
Returned items will be carefully inspected upon receipt to ensure they meet the eligibility criteria.
If approved, refunds will be processed to the original payment method within 5-10 business days.
4. Non-Refundable Situations
Hair extensions that have been worn, opened, washed, dyed, or otherwise altered.
Returns initiated after the 7-day return window.
Products purchased during sales, promotions, or marked as “final sale.”
5. Custom or Special Orders
Custom-made or special-order hair extensions are non-refundable and cannot be exchanged unless they arrive damaged or defective.
6. Contact Us
If you have any questions about this policy or need assistance with a return, please reach out to us at savvyhairartistryashgrove@gmail.com
Thank you for your understanding and cooperation. We look forward to helping you find the perfect hair extensions!